Reference

Legal Framework for Your Account

Your account on maduslot operates under clear terms that protect both you and our platform.

Account ownership rulesData & payment securityWithdrawal verification steps
maduslot Legal Framework for Your Account
REACH US DIRECTLY

How to Contact Our Legal & Support Team

Live Chat Support Open your account and head to the lobby footer—live chat is available 24/7 in English and Indonesian. Our team responds to account, withdrawal and policy questions within minutes.
Email Support Write to [email protected] with your account email and question. We aim to reply within 4 business hours during Jakarta business hours, 9 AM to 6 PM WIB Monday–Friday.
Account Settings Update your contact information, linked payment methods and notification preferences from your account dashboard. Changes take effect immediately and are logged in your history.
HOW WE PROTECT YOU

Data Handling, Security & Your Rights

Account Security

Your password is encrypted end-to-end. We never ask for it via email or chat. Enable two-factor authentication in your account settings for an extra layer of protection when logging in from new devices.

Data Retention

We keep your account records, deposit history and withdrawal logs for seven years to comply with Indonesia's financial reporting requirements. You can request a data export from your account dashboard at any time.

Payment Verification

Every withdrawal request triggers an ID check against your account profile. Deposits via DANA, OVO, GoPay and QRIS are matched to your registered phone number and email automatically.

Cookies & Tracking

We use cookies to remember your login, game preferences and payment method. You can clear them anytime from your browser; maduslot will ask you to log in again on your next visit.

Request Your Data

Email [email protected] with 'Data Request' in the subject line. Include your account email and phone number. We'll compile and send your full data export within 10 business days.

Account Closure

You can close your account anytime from the Account Settings menu. We'll verify your identity, process any outstanding withdrawals, and archive your data for the retention period mandated by local law.

Your Rights & Our Policies Explained

Account eligibility depends on local law in your region. You must be of legal age where you live and not restricted by your local government. During signup, we verify your name, email and phone number against our compliance database. Players in Surabaya, Bandung and other Indonesian cities can join where local regulations permit.

After you request a withdrawal, we verify your identity and linked payment method—usually within 2–4 hours. Once approved, funds reach your DANA, OVO, GoPay or QRIS wallet in under a minute. Bank transfers may take one business day depending on your bank's clearing schedule.

Click 'Forgot Password' on the login page and enter your account email. We'll send a secure reset link valid for 30 minutes. Once you create a new password, log in immediately. If you don't receive the email, check your spam folder or contact live chat.

No. Each player may hold only one active account per email address and phone number. Duplicate accounts violate our terms and may result in account suspension. If you need to link a different payment method, update it in your account settings instead.

Deposits via DANA, OVO, GoPay and QRIS are verified against your registered payment ID. We hold all deposits in an escrow wallet separate from company operations until you place a wager. If a deposit fails to credit, contact live chat with your transaction ID and we'll investigate within 24 hours.

We collect your name, email, phone, date of birth and payment details to verify your identity, process withdrawals and comply with Indonesia's financial regulations. We do not sell your data. You can request a full export of your information anytime by emailing [email protected].

Yes. If you notice an unauthorised withdrawal or a deposit that didn't credit, email [email protected] with your account email, the transaction date and amount. We investigate all disputes within 48 hours and will reverse any fraudulent activity found.